Delivery Timeframe: We aim to deliver your order within 14 business days from the date we receive your advance payment, deposit, or sourcing fee. This timeframe is subject to the availability of complete jewelry information provided and confirmed by you. “Business days” exclude Saturdays, Sundays, and public holidays in Hong Kong S.A.R., China.
Shipping Method: We typically ship orders via FedEx, provided FedEx services are available in your country. International Shipping: For overseas direct deliveries outside Hong Kong, we will cover shipping and insurance costs. However, you are responsible for any applicable import taxes and duties in your destination country.
Local Partner Deliveries: For purchases made through our designated supply chain partners in your country, you are responsible for any local taxes and must adhere to our partners’ respective policies, terms, and conditions.
Hong Kong Deliveries: For local deliveries within Hong Kong, you or your designated representative must present valid identification documents for verification purposes.
Return and Exchange Policy
Return and Exchange Policy
Returns: We do not accept returns for refunds.
Exchanges: Exchanges are permitted at the sole and final discretion of Joahinia or our designated supply chain partners in your country, within 7 days from the date of delivery in your destination country.
Exchange Requirements: Exchanges are only accepted for replacement merchandise with a value at least 30% higher than the original purchased item.
Resizing and Repair Policy
Resizing and Repair Policy
Free Resizing (Hong Kong Deliveries): For customers who pay directly to us in Hong Kong, we offer one free ring resizing within the first year of purchase (calculated from the date of our invoice). You are responsible for delivering the merchandise to our Hong Kong office at your own cost and risk.
Resizing/Repair with Local Partners: You may also choose to have resizing or repair services performed by our designated supply chain partners in your country. Please refer to their individual resizing and repair policies for specific fees and terms.
Resizing/Repair for Local Partner Deliveries: For customers who pay and pick up from our designated supply chain partners in their local country, please refer to their respective resizing and repair policies for further information.
Disclaimer: We are not responsible for any damage or material loss that may occur during the resizing process.
Resizing Fees: Requests for resizing beyond the initial free resizing may incur additional fees.
Resizability: Resizing services may not be available for all jewelry items.
Metal Limitations: Rings made with certain metal alloys may not be suitable for resizing.
Cancellation and Refund Policy
Cancellation and Refund Policy
Order Cancellations: Once an advance payment, deposit, or sourcing fee has been made, order cancellations are not permitted.
Fee Forfeiture: All sourcing fees, advance payments, and deposits are non-refundable. They will be forfeited after three months from the date of payment if the business transaction remains incomplete or is ultimately not finalized between Joahinia and the customer.
